Refund Policy

1. Overview

At XtendAI, we want you to be completely satisfied with our AI-driven assessment platform. This Refund Policy outlines the terms and conditions for refunds and cancellations of our services.

2. Subscription Plans

XtendAI offers various subscription plans with different features and pricing. All payments are processed securely through Stripe, and subscriptions are billed on a recurring basis according to your chosen plan.

3. Free Trial Period

If we offer a free trial period for any of our subscription plans, you may cancel at any time during the trial period without being charged. Your access to premium features will continue until the end of the trial period.

4. Refund Eligibility

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for new subscribers. If you are not satisfied with XtendAI within the first 30 days of your initial subscription, you may request a full refund.

Conditions for Refund

• Refund requests must be made within 30 days of the initial subscription date
• The refund guarantee applies only to first-time subscribers
• Accounts that have violated our Terms of Use are not eligible for refunds
• Refunds are not available for subscription renewals beyond the initial 30-day period

5. Subscription Cancellation

You may cancel your subscription at any time through your account settings or by contacting our support team. Upon cancellation:

• Your subscription will remain active until the end of the current billing period
• You will continue to have access to premium features until the subscription expires
• No further charges will be made to your payment method
• Your account will automatically downgrade to the free plan (if available)

6. Refund Process

To request a refund, please contact our support team at support@xtendai.com with the following information:

• Your account email address
• Subscription details and payment information
• Reason for the refund request
• Any relevant supporting documentation

Approved refunds will be processed within 5-10 business days and will be credited back to the original payment method used for the subscription.

7. Non-Refundable Items

The following items are not eligible for refunds:

• One-time setup fees or consultation services
• Custom development or integration work
• Third-party services or add-ons
• Subscriptions that have been active for more than 30 days
• Accounts terminated due to Terms of Use violations

8. Prorated Refunds

In exceptional circumstances, we may offer prorated refunds at our discretion. This typically applies to:

• Extended service outages or technical issues
• Billing errors or duplicate charges
• Account downgrades mid-billing cycle

9. Dispute Resolution

If you have a billing dispute or are unsatisfied with our refund decision, please contact our support team first. We are committed to resolving issues fairly and promptly. For payment disputes processed through Stripe, you may also contact your bank or credit card company.

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Continued use of XtendAI after changes constitutes acceptance of the updated policy.

11. Contact Information

For refund requests, billing questions, or clarification about this policy, please contact us:

We typically respond to refund requests within 24-48 hours during business days.